I just wanted to say that I was very happy with the service provided by yourself and the hospital.
I was admitted after an appointment with the emergency department and I felt very reassured from the initial consultation that I was in safe hands. I was particularly impressed with the amount of information and care you personally took to explain my procedure and make sure I was up to speed with what was being done. This level of care continued throughout my stay.
I saw Mr Ash Prabhudesai who I found extremely helpful, went over and above what I expected and seemed genuinely concerned for my wellbeing.
I would like to place on record my thanks to you and the other members of your team for the exceptional care and attention you gave me during my recent cholecystectomy. The speed of referral and your flexibility with dates & hospitals meant that I was able to smoothly balance my medical needs with those of my family and office. I was already surprised when you said that you could operate on the Saturday prior to the Bank Holiday Monday, which was so convenient, but being able to contact you by email out of hours and having you call me back was a great service and has undoubtedly helped to speed my recovery.
Your explanation of my condition, the proposed course of action and any possible complications was so clear and helpful that it took away any concerns that I previously had. Throughout the whole process, both my husband and I felt completely informed and well cared for. Given the number of emails & phone calls we had, I am amazed you didn’t charge for those!
I do sincerely hope that there won’t be a need for our paths to cross again medically in the future – but I have to say that if any colorectal issues arise in the future, I know that I will be in safe hands once again!
The service and level of care I received pre and post operation from you can only be described as spectacular.
The level of contact in regards to yourself replying to my e mails post op was immaculate.
The experience was far more bearable due to the level of attention I obtained.
I again thank you for everything.